Lightpiece support
Need help with Lightpiece? Write to us through Contact us and we will reply by email. In the app, Contact us is on the Share tab under About, and in Settings under Help.
Delete your Lightpiece account
You can delete your Lightpiece account and its data at any time, in the app or from this page.
In the app (immediate)
- Open Lightpiece and sign in.
- Tap your profile photo at the top of the screen, then tap Settings.
- Scroll to Account and tap Delete account.
- Tap Delete account again to confirm.
Your account and data are deleted straight away and you are signed out. This cannot be undone.
Without the app
- Open the account deletion request form.
- Enter the email address you sign in to Lightpiece with. If you use Sign in with Apple with Hide My Email, enter that private relay address.
- Send the request. We reply to that address to confirm it is yours, then delete the account within 30 days and tell you when it is done.
What is deleted
- Your account: sign-in email, name, sign-in provider id, date of birth, country, and your profile link.
- Your profile photo and your brief.
- Every testimony and reply you wrote, including those shared anonymously, and every photo and video you uploaded.
- Replies other members wrote under your testimonies, since they are removed with the testimony.
- Your reactions, the record of what you viewed and shared, the members you blocked, your notifications, and your device push token.
- Reports you filed that our moderators have not yet reviewed.
- Monthly gifts are cancelled, so no further payments are taken.
What is kept, and for how long
- Contact us messages you sent us (name, email, message and any photos). These stay in our support inbox until we delete them; ask in your deletion request and we will delete them too.
- Moderation records: reports you filed that were already reviewed, and reports other members filed about your content. These keep the reporter’s name and email, the report text, and a short excerpt of the reported content, so we can keep the community safe and answer legal requests.
- If your account was suspended, your email and sign-in provider id, so the suspension still applies if you sign in again.
- Donation records held by Stripe, our payment processor, which it keeps to meet its legal and tax obligations. We never store card numbers.
- Deleted data can remain in our database backups for up to 30 days, until those backups expire.
See our Privacy Policy for more about how Lightpiece handles your information.